Delivery & Returns

Shipping

Our backpacks are shipped safely and quickly by our partner DHL. Each order is normally processed on the same day and sent after receipt of payment. Our products are shipped exclusively via the climate-neutral process GOGREEN.

The delivery to Germany is free of charge. For all other countries the delivery costs depend on the country of destination and will be shown at the check out process. The delivery time depends on the country and are as follows:

* When using prepayment, the delivery period starts on the day after the payment order is sent to the transferring bank or, in case another payment method is used, the day after the contract is concluded, and ends at the end of the last day of the payment period. If the last day of the payment period is a Sunday or a public holiday officially recognized at the delivery location, the next working day shall take the place of this day.

** Due to BREXIT and the resulting customs formalities we kindly ask you for a minimum order value of 125€ (including shipping costs) when shipping to Great Britain (non-EU territory). Above a threshold of 135 GBP (ca. 125€) customs formalities that have been in force since BREXIT are significantly simpler. Orders from Northern Ireland will remain unaffected.

*** Please note that you may have to pay import duties for your order, which is collected by DHL.

Complaints

At Fitz & Huxley, we attach great importance to the quality and durability of our backpacks. Nevertheless, if you have a complaint regarding one of our products, you can reach us via email or phone. Via email: please contact service@fitzandhuxley.com with a short description of your complaint. We will reply to you within 24 hours and provide a fast and straightforward solution to your problem. Via phone: you can reach us M on-Fri from 8am to 5pm on the phone number +49 (0)30 2352 3909.

Right of Cancellation

You have the right to cancel the contract concluded with us within 14 days without providing any reason, and to return the goods to us. The cancellation period is 14 days from the day of receipt of the goods. To exercise your right of cancellation, you must inform us (Fitz & Huxley GmbH, Storkower Str. 115, 10407 Berlin, phone: +49 (0) 30 2352 3909, email: service@fitzandhuxley.com) of your decision to withdraw from this contract by means of a clear statement (for example by letter or email). In order to do so you can use the sample withdrawal form downloadable here, however this is not mandatory. You must pay the costs for the return of the goods (in accordance with EU consumer guidelines). Please therefore only send us packages with sufficient postage paid. After receipt of the returned goods, we will refund the purchase price to you straight away.

Vous avez le droit de rétracter le contrat passé avec nous sous 14 jours sans mentionner de motif et de nous renvoyer la marchandise. Le délai de rétractation est de 14 jours à compter de la date de réception de la marchandise. Pour lire notre politique d’annulation, cliquez ici. Vous pouvez utiliser pour cela le modèle de formulaire de rétractation à télécharger ici qui n’est cependant pas obligatoire. Les frais de renvoi de la marchandise sont à votre charge (selon la directive UE relative aux consommateurs). Prenez donc soin de suffisamment affranchir votre paquet. À réception de la marchandise renvoyée, nous vous remboursons immédiatement le prix d’achat.

Tienes derecho a revocar el contrato celebrado con nosotros, sin necesidad de aportar razones, dentro de un plazo de 14 días y a devolvernos la mercancía. El plazo de revocación es de 14 días a partir del día en que recibas la mercancía. Para leer la política de revocación, haz clic aquí. Para la devolución lo mejor es que utilices el formulario de revocación que te puedes descargar aquí. De esa forma podremos identificar fácilmente tu envío de devolución. Sin embargo, no es obligatorio. Tú asumirás los gastos del envío de devolución (de conformidad con la directiva sobre consumidores de la UE). Te pedimos que, por ello, nos envíes solo paquetes con franqueo prepagado. Una vez recibamos la mercancía devuelta, te reembolsaremos sin demora el precio de compra.

Du hast das Recht den mit uns geschlossenen Vertrag binnen 14 Tagen ohne Angabe von Gründen zu widerrufen. Die Ware muss dann unverzüglich und in jedem Fall spätestens binnen 14 Tagen ab dem Tag an dem du den Widerruf erklärt hast an uns zurückgesendet werden. Um unsere Widerrufsbelehrung zu lesen, klicke bitte hier. Für die Rücksendung verwendest du am besten das hier herunterladbare Muster-Widerrufsformular. Dann können wir deine Rücksendung leicht zuordnen. Dies ist jedoch nicht vorgeschrieben. Die unmittelbaren Kosten für die Rücksendung der Ware trägst du (gemäß EU-Verbraucherrichtline). Durch Minimierung von unnötigen Liefer- und Retourenwegen versuchen wir ein nachhaltigeres Denken und Handeln zum Schutz der Umwelt zu fördern. Zusätzlich wird dem Verursachen unnötigen Mülls dadurch entgegengewirkt. Nach Erhalt der rückgesendeten Ware erstatten wir dir umgehend den Kaufpreis.