Update

During these challenging times the safety of our team and our customers are our main priority and we are taking measures accordingly. To better accommodate these needs we have adapted our working times and offer home office where possible, but we will continue shipping as normal. We hope the situation will improve soon. Stay safe, we´re in this together!

Shipping

Our backpacks are shipped safely and quickly by our partner DHL. Each order is normally processed on the same day and sent after receipt of payment. Our products are shipped exclusively via the climate-neutral process GOGREEN.

The delivery to Germany is free of charge. For all other countries the delivery costs depend on the country of destination and will be shown at the check out process.The delivery time depends on the country and are as follows:

Shipment to: Delivery time:*
(Generally)
Germany2 days
Austria, Switzerland2 days
France3 days
The Netherlands, Belgium 2 days
Spain4-5 days

*When using prepayment, the delivery period starts on the day after the payment order is sent to the transferring bank or, in case another payment method is used, the day after the contract is concluded, and ends at the end of the last day of the payment period. If the last day of the payment period is a Sunday or a public holiday officially recognized at the delivery location, the next working day shall take the place of this day.

Complaints

At Fitz & Huxley, we attach great importance to the quality and durability of our backpacks. Nevertheless, if you have a complaint regarding one of our products, you can reach us via email or phone. Via email: please contact [email protected] with a short description of your complaint. We will reply to you within 24 hours and provide a fast and straightforward solution to your problem. Via phone: you can reach us Mon-Fri from 8am to 5pm on the phone number +49 (0)30 2352 3909.

Right of Cancellation

You have the right to cancel the contract concluded with us within 14 days without providing any reason, and to return the goods to us. The cancellation period is 14 days from the day of receipt of the goods. To exercise your right of cancellation, you must inform us (Fitz & Huxley GmbH, Storkower Str. 115, 10407 Berlin, phone: +49 (0) 30 2352 3909, email: [email protected]) of your decision to withdraw from this contract by means of a clear statement (for example by letter or email). In order to do so you can use the sample withdrawal form downloadable here, however this is not mandatory. You must pay the costs for the return of the goods (in accordance with EU consumer guidelines). Please therefore only send us packages with sufficient postage paid. After receipt of the returned goods, we will refund the purchase price to you straight away. For the return, please use the same box in which your backpack was delivered, as well as the black shipping bag which protects the box.